OTRS flow - Dashboard creation request

To request a new dashboard in Custom Dashboard, an account in OTRS system is required. In case there is no access to the OTRS system, contact the GSO organization.

To request new Dashboard, follow the steps:

  • Login to the OTRS system and click the Create New Process Ticket option (Tickets → Create New Process Ticket)

    Create new process ticket
    Create new process ticket

  • Select Create New Dashboard from IA Custom Dashboard option in the Process search box.

    Create new dashboard
    Create new dashboard

  • Provide details required for creating the new dashboard.

    Provide details]
    Provide details

    The ticket details are:

    • Dashboard title: Provide the title for the dashboard. It appears as the title of the dashboard. Please note, no special characters and numbers are allowed.

    • Internal: Select Yes for demo dashboards, No for customer dashboard.

    • Country: Select country name.

    • Customer name: Provide customer name requesting the dashboard.

    • C4CS installed base ID: Provide the C4CS ticket reference.

    • SAP Contract Number: Provide the contract number.

    • Dashboard builder: Provide email ID of the responsible person who is responsible to customize the dashboard.

    • City: Select Interact city project requested for Custom Dashboard. It is possible to select two Interact city projects.

    • PRE Enterprise: Select Customer/Project, Site, and Building for Custom Dashboard. It is possible to select two PRE Enterprise projects.

    • Landmark: Select Landmark project requested for Custom Dashboard. It is possible to select two Landmark projects.

    • Sports recreational: Select Interact Sports [Recreational] project requested for Custom Dashboard. It is possible to select two Interact Sports [Recreational] projects.

    • Dashboard activation 12NC: This field is for information purposes only. Do not change or remove the 12NC. It is SRV2500.

    • System specific 12NCs: Select software 12NCs required for Custom Dashboard. Note that the user can select multiple 12NCs.

  • Submit the OTRS request once all the mandatory fields are filled in. The request is submitted to GSO and once the dashboard is created, the creator of the OTRS ticket, is informed via email.